Master Services Agreement
Draft framework for a company’s subscribed Bondidos products.
Updated October 7, 2026. This notice describes the current website and Pinheads pilot. Commercial customer agreements are being prepared. Contact Bondidos Support for questions about the operating company or your data.
1. Parties & Orders
The identified Bondidos service provider and the subscribing company enter into a written order identifying the product, term, quantities, fees, and authorized representatives. No order becomes effective merely by browsing this draft or submitting a workspace request.
2. Service & Company Responsibilities
The provider delivers the subscribed features specified in the order. The company designates administrators, controls authorized user access, maintains supported devices and connectivity, and ensures it has rights to its content and integration access. Users must comply with reasonable security and acceptable-use requirements.
3. Data & Intellectual Property
The company retains its content. The provider receives only the rights needed to host, process, display, and support that content for the agreed service. The Data Processing Addendum governs personal data. Provider software, branding, and documentation remain provider property; no broader ownership transfer is implied.
4. Fees, Term & Changes
The order must specify billing dates, applicable taxes, renewal notices, cancellation process, refunds, payment remedies, and hardware charges. New fees or material service changes require the notice and approval process in the signed agreement. Public pricing alone does not supply missing commercial terms.
5. Security, Support & Suspension
The final agreement must identify security commitments, incident contacts, backup and restoration practices, support hours, and any service levels. A proportionate suspension process should address abuse, security risk, and unpaid charges, with notice and an opportunity to remedy when appropriate.
6. End of Service
Termination rights, transition assistance, content export formats, access periods, data deletion, and backup-retention exceptions must be stated in the signed documents. Removing an individual user does not automatically remove the company’s event or design records.
7. Risk Allocation & Legal Terms
Confidentiality, warranties, exclusions, indemnities, liability limits, insurance, dispute resolution, governing law, assignment, notices, and force majeure require legal review and express agreement. No monetary liability cap or arbitration obligation is created by this draft.
8. Acceptance
Execution requires completed party details and authorized signatures or an approved electronic acceptance process tied to the exact document version. No acceptance mechanism is active in this preview.
For privacy questions, data requests, or agreement questions, contact [email protected]. Do not send passwords, payment-card details, or sensitive guest information by email.